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EUROPA CROWN LTD - FIELD ENGINEER III- TRAVELLING POSITION
DEPARTMENT: Aftermarket Field Service REPORTS TO:Regional Field Services Manager
The Field Engineer III must have strong business and communications skills to establish and maintain strong relationships with the customer, co-workers and vendors. Analytical and problem-solving skills are just as essential to this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain expert level of product knowledge and application.
Provide technical field assistance, and/or training for internal employees and customers in operation, startup and/or shutdown and process troubleshooting, perform inspections of existing Crown equipment during shutdowns and assist plant/contractors with recommend repairs.
Provide leadership in resolving plant operational problems within the defined schedules.
Analyze root causes of operational malfunctions and provide resolutions.
Travel to project sites to preform onsite evaluation or inspection of customer’s plants.
Listen, understand and convey customer requirements.
Identify customer's needs and sales opportunities to help future growth.
Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company databases.
Prepare field reports after all customer visits and distribute to the appropriate personnel.
Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
Maintain professional business relationships within target accounts.
Provide ideas, suggestions and efforts to the group.
QUALIFICATION AND SKILLS
Bachelor’s degree in Chemical, Mechanical or Electrical Engineering or level 4 NVQ in mechanical engineering
A minimum of 4 years of experience in oilseed crushing or refining industry processes.
Good written and verbal communication skills.
Establish and maintain effective working relationships with co-workers, customers, and vendors.
High integrity and ethics.
Working knowledge in AutoCAD.
Knowledge of computers and applications, such as Microsoft Office.
Must be able to communicate in English fluently. Ability to communicate in a second language – European or Asian languages preferred but not required.
Ability to travel on need basis – domestically or internationally and up to 50% of the time.
For more information regarding CPM Europe/ Crown (www.cpmeurope.nl | www.europacrown.com | www.crowniron.com) or this position you can contact Michele van der Zande (HR Adviseur), telephone number +31 6 2929 2586. We are looking forward to receiving your resume and motivation via Michele.van.der.Zande@cpmeurope.nl.