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EUROPA CROWN LTD - DISPATCHER - HYBRIDE

Job summary:
As a  Dispatcher you are responsible for planning and scheduling field services within the region. You will work closely with the Aftermarket team to follow up the field service execution steps (field and expenses reports, technician timesheet) and updating the assets management systems as needed.
The Dispatcher is also responsible for the field technician’s travel assistance (visas, vaccines, etc.) and site entrance assistance (safety documentation) to be aligned with the Customer’s requirements. You are reporting to the Regional Field Services Manager and you belong to the international Field Services team.

Who are we?
As a global leader in oilseed processing, our work focuses on innovation and continuous improvement. Bring your creativity and passion for problem-solving to Crown where it’s respected and rewarded. Employees are proud of Crown’s stellar industry reputation, and they should be — they’re the reason Crown is a world-class company.
At Crown, we are committed to developing a diverse workforce and providing a work environment that encourages personal and professional growth. Employees describe Crown as collaborative, supportive, and welcoming. What they love the most? The People.

Your responsibilities

  • Track incoming service calls and pre-assign the appropriate technician to the job
  • Coordinate service scheduling with technician and customer
  • Responsible for researching and completing information required for entry to specific countries or facilities
  • Manage and update customer database with complete and accurate information
  • Oversee service technician’s daily schedules and make updates as needed
  • Respond positively to calls from customers to understand their needs and effectively schedule service calls
  • Communicate clearly and efficiently with customers and technicians
  • Maintain the scheduling calendar
  • Identify and expedite emergencies, reacting quickly under a diverse set of circumstances
  • Produce regular reports based on field service data
  • Contribute with continuous improvement of field services systems and processes
  • Perform other related duties as required and assigned. 

Your skills
  • Associate degree
  • Preferred experience in shipping and logistics roles
  • Highly self-motivated to complete tasks in a timely manner
  • General knowledge of Geography
  • Ability to manage and execute multiple tasks
  • Good written skills and strong verbal skills to communicate clearly and fluently:
    •  America’s Dispatcher: English & Spanish or English & Portuguese (required)
  • Exhibit a positive attitude when working with customers and technicians
  • Previous dispatching, project management or schedule coordinating experience is a plus
  • Proficiency with Microsoft Office (Excel and Word) required
  • Salesforce knowledge (Field Service Lightning) is a plus.
 

APPLY

For more information regarding CPM Europe/ Crown (www.cpmeurope.nl | www.europacrown.com | www.crowniron.com) or this position you can contact Michele van der Zande (HR Adviseur), telephone number +31 6 2929 2586. We are looking forward to receiving your resume and motivation via Michele.van.der.Zande@cpmeurope.nl.


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